Shipping and After-Sales Service

Each batch of products undergoes a Pre-shipment Inspection (PSI) before shipment; these inspections include:

• 100% visual inspection (scratches, missing corners, color difference, and surface treatment uniformity)
• Sampling size measurement (performed according to AQL standards)
• Functionality or assembly testing (such as customer-specified assembly requirements)
• Package confirmation (label, quantity, protective materials)

All processes are photographed and recorded, and inspection reports will be attached to the goods for customers to review and verify.

We develop standard packaging specifications based on product characteristics and export requirements, including:

• Special foam structure prevents transport collisions
• The layered stacking design ensures that the boxes do not compress.
• Standardized labeling of labels (including product number, quantity, batch, and date of manufacture)
• Double-layer protection in the inner and outer box meets the needs of long-distance transportation
• Special requirements such as: antistatic bags, moisture-proof aluminum film, rust-proof paper

In addition, we can also customize identification designs such as custom outer boxes, logo stickers, and laser engraving to meet the needs of our clients’ brands.

We offer flexible shipping options to meet the logistics needs of different industries and regions, covering:

• International trade terms such as FOB / CIF / DDP
• Multi-channel delivery services including ocean shipping, air freight, courier services, and freight
• Customers can choose their own shipping carrier or we can arrange the best route for them.

All shipments will be provided with complete information, including tracking numbers, packing lists, customs documents, test reports, and RoHS declarations.

We have implemented an ERP system within our system to manage the shipment process, ensuring that:

• Each batch of orders can be tracked from manufacturing → inspection → shipment → delivery in full detail.
• Interfacing with client systems (such as SAP, Oracle, etc.)
• Customers can request a weekly or monthly reporting tracking sheet.

Currently, our on-time delivery rate remains above 97%, and we have committed to setting compensation terms for key items to ensure that customers can operate without worries.

We have established a dedicated customer service window and implemented the following systems:

• Responds to all after-sales questions within 24 hours
• Complete the problem analysis report within 5 working days
• If there is a product management anomaly, provide an 8D report immediately (problem definition, root cause, temporary countermeasures, permanent improvement, and prevention of recurrence).

Every major case is included in quality meetings and process improvement systems, ensuring that similar problems do not recur.

If it is confirmed that the product defect is our responsibility, we offer the following options:

• Unconditional replacement and shipping costs will be covered.
• Full refund after return
• Or urgently order additional parts (if available, shipped within 3 days)

It also supports providing alternative solutions, upgrade design optimization, and other additional options to improve customers' problem-solving efficiency.

We will provide the following tracking and services based on the depth of cooperation:

• Product usage survey once a season or every six months
• Annual satisfaction survey included in internal KPI improvement
• VIP customers receive onsite engineering support or remote video technology guidance
• Proposing design optimization suggestions or cost reduction strategies proactively

This makes us not just executors, but also "co-developers partners".

For long-term cooperation customers, we can sign:

• Annual price lock program
• Capacity retention commitment (providing annual/quarterly quotas)
• Material floating-based strategy (set reasonable upper and lower limits)

This is particularly important for OEM and Tier1 customers, as it effectively ensures the stability of their supply chain.

We encourage clients to work with us at the development stage, for example:

• Provide material experimental data
• Assisting in the design of processability evaluation
• Cooperate in applying for patents or improving technology
• Providing information on new materials and new construction methods in the industry

We believe that “helping clients grow is also helping ourselves grow.”